Terms and conditions

Orders and Payment

Your Massoco will be delivered through our carrier, with the delivery forecast calculated using the existing stock and indicated during the ordering process.

At this time, we guarantee our deliveries in several destinations. Check our table here and know what they are.

If you want to order to other destinations, contact us through geral@massoco.com

You can cancel your order, since it has not yet been sent, and the return is made by the same payment method.

Payment can be made by bank transfer or PayPal.

Shipping costs are calculated based on the destination of the order, either in Portugal or in another country. See the cost table here.

Massoco does not assume any responsibility in case of loss or damages occurring when sending the returned parts.

You can return your order within 15 days after receipt of the product, provided that it is in a perfect state of conservation. In this case, the shipping costs will be charged to you.

In the event of a complaint, it must be submitted within a maximum period of 15 days, counting from the receipt of the product, being recorded in Massoco’s information systems, which shall decide about the complaint and notify the interested party within a maximum period of 15 days, counting the date of receipt.

In the event of a consumer dispute, you may have recourse to the European Online Dispute Settlement Platform available at http://ec.europa.eu/consumers/odr or the following Alternative Dispute Resolution Body:

CNIACC – National Center for Consumer Conflict Information and Arbitration
Address: Faculty of Law of Universidade Nova de Lisboa, Campolide Campus
1099-032 Lisbon
Phone.: 213 847 484 | E-mail: cniacc@unl.pt
Website: http://www.arbitragemdeconsumo.org

For more information, see the Consumer Portal at www.consumidor.pt


About Massoco products

The colors and patterns shown may differ slightly from the actual colors and patterns. The chromatic difference is caused by the calibration of the monitors used by various users and the difference in standards (particularly in custom parts) is caused by topics related to the production, such as the cut area, size and shape of the part.